Conditions related to covid credits
You have received a credit note as a result of a covid-19 cancellation between 1 March and 15 September 2020.
In accordance with Ordinance No. 2020-315, you are required to use this credit within 18 months of the cancellation. If you have not used your credit, you will be entitled to a refund after 18 months.
For covid credit holders, you have until 15/09/2022 to make your claim.
After this date, we would like to inform you that no refund will be made. Your credit note may exceptionally be carried over to 2022 or 2023 on a new reservation which must be made before 1 March 2023.
To use your credit and cruise in 2022 or 2023, please contact our sales team on 03 85 53 76 70 or by email at firstname.lastname@example.org