The insurers are committed to refund the insured the amount retained by the rental company and invoiced under the general terms of sale, excluding the registration fees, when the insured cancel the cruise 8 weeks or less before the departure exclusively in the cases described below. The guarantee expires on the departure day of the cruise.
SERIOUS DISEASE, SEVERE ACCIDENT OR DEATH including the relapse, exacerbation of a chronic or pre-existent disease and the action,the consequences of an accident which occurred before the subscription of the contract,
- of yourself, your common-law husband /wife,
- your parents or children, and /or from your common-law husband /wife,
- your brothers, sisters, brothers-in-law, sisters-in-law, sons-in-law, daughters-in-law,
- your professionnal substitute,
- the person who is in charge during your trip of your minor children or a handicapped person living in your place, provided that their names were mentioned on the contract,
- the person who accompanies you during the cruise, for the above reasons mentioned, provided that this person is listed on the subscription invoice for the cruise.
The insurers will take in charge the expenses only in the case of a disease or an accident which prescribes strictly to stay home, requires medical care and does not require the assistance of any other professional person.
COMPLICATIONS BECAUSE OF PREGNANCY resulting in the incapacity to work, and provided that the person is not pregnant for more than 6 months.
REDUNDANCY of yourself or your common-law husband /wife, provided that you were not informed at the time of booking of the cruise or subscribing this contract.
A HEARING IN COURT, Exclusively in the following cases : Sworn or witness in court, adoption procedure, appointment as an expert by the court, provided that the notification date is the same as the cruise period.
NOTIFICATION TO AN ADDITIONAL EXAM due to a unknown failure at the time of booking of the cruise or subscribing this contract. This applies only to graduate studies, provided that the additional exam is during the cruise period.
DAMAGE OF BUSINESS OR PRIVATE PREMISES due to fire, explosion, water damage, theft requiring the attendance of the insured on the departure date.
JOB OR ALLOWANCE FOR VOCATIONAL TRAINING Provided that it starts before or during the cruise.
CANCELLATION OR MODIFICATION OF THE PAID HOLIDAYS BY THE EMPLOYER, Granted before the cruise with the exception of company managers, free lance professionals, craftsmen, temporary employees in the entertainment industry. A 20% fee is charged.
PROFESSIONAL TRANSFER Required by your employer and not resulting from a query by yourself with the exclusion of company managers, free lance professionals, craftsmen and temporary employees in the entertainment industry. A 20% fee is charged.
VISA REFUSED BY THE STATE AUTHORITIES, Provided that no other application was rejected previously by the state authorities of this country. Documentary evidence issued by the Embassy will be requested.
ARE EXCLUDED :
The cancellation of the cruise resulting from :
-a disease requiring psychic and psychotherapeutic care including nervous breakdown without hospitalization less than 3 days when the cruise was cancelled,
- vaccination omission,
- for no presentation for any reason of your identity card or passport,
- a disease or an accident which were previously recorded, a relapse, an aggravation or a
hospitalization between the registration of the cruise and the subscription of the insurance contract,
- the participation or training in competitive sports,
- also the insurer is not involved if the person who is responsible for the cancellation goes to hospital when reserving the cruise or subscribing the contract
LIMITS OF THE GUARANTEES BY THE INSURER :
According to the general terms of sales of the cruise, therefore :
- BETWEEN 8 AND 4 WEEKS BEFORE THE DEPARTURE : 40% OF THE RENTING AMOUNT
- LESS THAN 4 WEEKS BEFORE THE DEPARTURE : 100% OF THE RENTING AMOUNT, with deduction
of the fee
With a maximum of 6 000 € per person and 30 000 € per event.
DAMAGE STATEMENT :
- the insured shall inform the renting company with registered letter as soon as he knows the reason why the cruise should be cancelled ,
- the renting company will inform the insurer within 5 working days.
If these obligations are not respected and the cruise is being cancelled later, the insurer will reimburse the cancellation fees upon the first appearance of the disease or accident or any other reason involving the cancellation of the cruise, according to the cancellation fees listed in the general terms of sales of the cruise (and detailed in this contract).
The insurance declaration must be necessarily accompanied by a supporting statement including :
- in case of a disease or an accident : a medical certificate describing the origin, the nature, the seriousness and predictable consequences of the disease or accident. This must be sent by registered mail to the doctor appointed by the insurance company AXA, and your own doctor must be given permission by you to release any medical information,
- in case of death : provide a certificate or record of civil status,
- any document, invoice, prescription that could be requested later by the insurance company.
Must be also enclosed :
- the original subscription invoice with the amount due to the renting compagny
- the proof that you agreed to the guarantee CANCELLATION OF THE CRUISE issued by the renting company,
- in case of accident, the reasons and circumstances as well as the name(s) and address of the persons involved and witnesses.
If you are not eligible for reimbursement, the insured agrees in principle a check-up by the doctor appointed by the insurance company.
The amount of the cancellation insurance fee for the guarantee
to cancel the cruise represents :
4% OF THE TOTAL RENTAL PRICE
Cruise plus insurance guarantee (Damage Waiver)
In case of damage or accidental loss of the propeller, we will refund the amount of the invoice for repair or replacement thereof, excluding any parts or labour and this up to the deposit.
If the renting company holds part or the complete contractual bond (excluding the cleaning deposit) we commit ourselves to refund the amount withheld. Maximum deposit limited to 1000 €.
INTERRUPTION OF YOUR STAY
We will refund the amount paid to the rental company for the period not used when you are obliged to interrupt your cruise for the following reasons : serious illness, death of a close relative, redundancy of you or even your spouse or your destroyed home.
During your cruise you are insured for the uses of bicycles hired from one of our bases. The guarantee is for up to 4 600 000 euros for injury and up to 76 000 euros for material damage and consequential loss. There will be a deductibe of 76 euros per claim. Theft, fire and accidental damage to bicycles are reimbursed on the basis of a capital of 150 euros per event, after deduction of an excess of 30 euros.
ACCIDENTAL PHYSICAL DAMAGE
During your cruise in case of an accident while sailing we gurantee the payment for death or invalidity up to 7 600 euros or in case of having to take sickness time off work 15 euros per day for maximum 3 months with the first three days being deductible. The accident must be the result of a non intentional action and the cause must be sudden and exterior. Only people of more than 16 years old and less than 70 can benefit from this cover.
The contract takes effect from the date of receipt of the application form with the payment You will receive a certificate listing all the guarantees. This certificate will be your receipt.
Any form returned without payment will not be valid.
THE GUARANTEES APPLY TO THE PASSENGERS LISTED ON THE BOOKING FORM
For further information, please contact :
Centre Fluvial AXA, 20, Rue de Tourville 78100 St Germain en Laye
Tel. : 00 33. (0)1 34 51 45 35 - Fax : 00 33. (0)1 34 51 41 06 - Collective agreements N. C0113085